In this role, I oversaw event management for the Conferences, Events, and Reservations unit in Student Affairs at UNCW. I provided supervision, training, and mentorship of student staff and full-time employees. My responsibilities included planning and supervising the implementation and support of audio-visual equipment in Campus Life facilities, management of student and professional staff work assignments, resource inventory and purchasing, and project planning and implementation. I managed the creation, maintenance, and implementation of instructional material for faculty and staff utilizing event spaces, serve as the content manager for the unit website, and collected and reported operational and budget data.

As the Instructional Designer Intern for the Conferences, Events, and Reservations unit at UNCW, I was responsible for designing and developing training content utilized by clients and staff to facilitate the use of media technology. I conducted an analysis of the organization and the intended audience, identified various needs, and proposed a project plan to provide an effective training solution. I then designed and developed an infographic congruent with company standards and stakeholder needs, conducted an evaluation during a trial period, and finally implemented the product in both online and paper formats.